For hotels, resorts and the wider hospitality sector
A guest writes at 2 a.m. A conference organiser asks four venues at once.
OmniResponse has a draft ready before the morning shift starts — built from your rate sheets, conference and banquet kits, menus, house rules and cancellation terms. Reception goes back to the guests in front of them.
Gmail · Outlook · IMAP — complements your PMS and booking engine · a person approves every reply
Re: Conference for 60 people, 13–14 November
Hello, thank you for your enquiry. For 60 delegates we suggest the Amber room in theatre layout. The full-day package (room, two coffee breaks and lunch) is PLN 245 net per person, and free parking is available to all delegates.
Sources: 2026 conference kit · banquet menu · room rates
Example with fictional data. Your sales team adds room availability.
The problem
Enquiries arrive when reception is busiest
Reception handles guests and the inbox at once
At peak check-in times, replies to emails slip down the list — or go out when they are no longer needed. Either way, the guest experience suffers.
MICE enquiries are won on speed
An organiser sends the same brief to several venues at once. The first to reply can win on speed alone.
Guests write in their own language, at any hour
Enquiries from other time zones land in the inbox at night and wait until morning.
The answer is spread across many documents
Rate sheet, conference kit, banquet menu, house rules and cancellation terms — for a single enquiry. Omni knows them all.
The common thread: the answer is in your materials. What’s missing is the hands to put it together in time.
The scale
What you lose by replying a day later
24 h
to answer a MICE request1
The industry standard for replying to a request for proposal from an event organiser.
78%
buy from whoever responds first2
The share of customers who go with the company that was first to answer their enquiry.
~PLN 98k
a year for one full-time employee (estimate)3
Employer cost at the median gross pay of PLN 6,790 a month for a customer service specialist in Poland.
The enquiry has already reached you. What decides is whether you reply today or tomorrow.
Sources and caveats
1 Market practice described by strefaMICE (Polish MICE industry media; 24-hour response standard).
2 Lead Connect study, as cited by Vendasta. Caveat: it covers sales enquiries in general, not only hospitality.
3 wynagrodzenia.pl — median total pay of a customer service specialist in Poland: PLN 6,790 gross per month. Employer cost estimated at about 1.2 × gross pay (PLN 6,790 × 1.2 × 12 ≈ PLN 97.8k).
How it works
Four steps — the rest happens in the background
01
You upload your property’s materials
Rate sheets, conference and banquet kits, menus, house rules, cancellation terms, spa description.
02
Omni reads the inbox
Reception, reservations or sales — the mailbox your guests and organisers write to.
03
It drafts a first offer
It pulls packages, prices and policies from your documents, in the guest’s language.
04
Your team sends
The draft waits in the mailbox’s Drafts folder. You add availability and send it.
Gmail, Outlook or any IMAP account — a complement to your PMS and booking engine, not a replacement.
Human in the loop
The final word always belongs to your team
People confirm price and availability
Omni doesn’t manage room or venue availability. Your team always fills in the final terms.
Cancellation terms and deposits are checked
These clauses have financial consequences. They never go out without approval.
Guests hear from the hotel
Not from a bot. In hospitality, the tone of a message is part of the product.
New staff answer like veterans
The knowledge base doesn’t leave with seasonal staff.
An offer sent automatically becomes an offer that is hard to take back. OmniResponse prepares the content of the offer. Your team confirms the numbers and availability.
Use cases
Two enquiries from a single evening
Example 1
A conference for 60 people
The organiser asks about a room, catering options, accommodation for delegates and parking. The same brief went to three venues.
Today
Sales gathers data from the conference kit, menu, room rates and house rules. 40 minutes of work — and the enquiry came in on Friday after 4 p.m.
With OmniResponse
A draft with packages and prices is ready and waiting. The sales manager adds room availability and sends the offer the same day.
Example 2
A guest writes at 11 p.m. in English
They ask about bringing a dog, spa opening hours, breakfast and late check-out.
Today
The message waits until morning, then until a gap between check-ins. The reply goes out in the afternoon.
With OmniResponse
A draft in English is waiting for the morning shift. Reception sends it at 7:10, before the guest starts looking elsewhere.
The effect
Time, cost, team
Your front desk belongs to the guests standing in front of it — not to the inbox behind it.
Time
Same-day offers
Instead of next-day ones. For MICE enquiries, that can be the difference between the first offer and the third.
Cost
Fewer lost group enquiries
Conference and wedding enquiries have the highest value per message in the whole inbox.
Team
Reception gets back to the guest at the desk
And sales gets back to the conversations that actually close bookings.
The OmniResponse analytics dashboard (Professional plan and above) shows estimated time saved, the number of messages handled and the documents and passages your drafts rely on most.
Next step
Let’s test it on your rate sheets
A 30-minute demo on a sample of your offers and house rules
Start with one mailbox — reservations or MICE sales
Response time for group enquiries compared before and after the rollout
Other industries: Residential property management · Office & warehouse management · Real estate agencies · E-commerce