Terms of Use

GENERAL TERMS OF SERVICE

effective from 01.03.2026

Contents

1. GENERAL PROVISIONS

  1. 1.1. Omni Tech provides a service consisting of supporting the Service Recipient in servicing their clients using an advanced search engine and artificial intelligence solutions.
  2. 1.2. These Terms of Service define the rules for using the Services available at the website address and at the address of the Service Recipient’s dedicated page in the omniresponse domain, including:
    1. 1.2.1. rules for the provision of services by electronic means, in particular ensuring access to the Services;
    2. 1.2.2. rights and obligations of Omni Tech and the Service Recipient;
    3. 1.2.3. the complaints procedure.
  3. 1.3. The Terms of Service are made available free of charge via the website in a manner enabling their acquisition, recording and saving of content using the IT system used by the Service Recipient. The content of the Terms of Service may be recorded and reproduced by the Service Recipient using any technique for purposes related to the use of the Services provided.
  4. 1.4. The entity providing the Services is Omni Tech sp. z o.o. with its registered office in Warsaw (00-841), ul. Żelazna 51/53, 1st floor, entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register, under KRS number: 0001214967, holding NIP: 5273198386, REGON: 5436349510, with share capital of PLN 5,000.00. (hereinafter referred to as: “Omni Tech”).
  5. 1.5. Compliance with the Terms of Service is required to use the Services. Use of the Services by the Service Recipient constitutes acceptance of the provisions of the Terms of Service.
  6. 1.6. The Service Recipient is obliged to use the Services in accordance with the Terms of Service, applicable law and good practices.
  7. 1.7. The use of the Services requires meeting the minimum technical requirements specified in Section 4 of the Terms of Service.
  8. 1.8. Compliance with the Terms of Service is required to conclude an agreement for the provision of services by electronic means and to use the Services.
  9. 1.9. With regard to the provision of the Services, the Terms of Service constitute the regulations referred to in Article 8 of the Act of 18 July 2002 on the provision of services by electronic means.
  10. 1.10. Omni Tech reserves the right to amend these Terms of Service in accordance with the rules set out in its further provisions.

2. DEFINITIONS

  1. 2.1. Controller – a controller within the meaning of Article 4(7) of the GDPR.
  2. 2.2. Price List – a document containing the current rates of remuneration for services provided by Omni Tech, available in electronic form at the web address: https://omniresponse.pl/pricing/. The Price List constitutes an integral part of these Terms of Service and may be periodically updated by Omni Tech.
  3. 2.3. Personal Data – personal data within the meaning of Article 4(1) of the GDPR, i.e. information about an identified or identifiable natural person.
  4. 2.4. Account – a set of individual settings created for the Service Recipient and Users used to access the Services.
  5. 2.5. Processor – a processor within the meaning of Article 4(8) of the GDPR.
  6. 2.6. Terms of Service – this document.
  7. 2.7. Billing Period – respectively a month (for the monthly plan) and a year (for the annual plan) counted from the date of conclusion of the Agreement.
  8. 2.8. Payment Operator – Stripe Payments Europe, Limited, a payment services operator, or another operator that Omni Tech may designate from time to time.
  9. 2.9. GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
  10. 2.10. Agreement – An agreement for the provision of services concluded at the moment of registration confirmation by the Service Recipient.
  11. 2.11. Services – services under the name Omni Response available at OmniResponse.pl, provided electronically by Omni Tech to the Service Recipient based on the Terms of Service.
  12. 2.12. Additional Services – optional services acquired by the Service Recipient during the term of the Agreement.
  13. 2.13. Service Recipient – a natural person or legal entity using the Services.
  14. 2.14. User – a natural person, including an employee, associate or representative of the Service Recipient, who has been granted access to the Services based on authorization given by the Service Recipient and uses them on their behalf.

3. ACCESS TO SERVICES

  1. 3.1. The condition for commencing the use of the Services is the registration by the Service Recipient in the Omni Tech system.
  2. 3.2. Registration is carried out by completing the registration form available on the Omni Tech website by providing the data specified therein and accepting these Terms of Service.
  3. 3.3. During registration, the Service Recipient provides the data required to create an Account, including identification data and an e-mail address for contact. After correctly completing the form and confirming registration, the Service Recipient gains access to an individual Account in the Omni Tech system. At the moment of registration confirmation by the Service Recipient, an Agreement for the provision of Services between the Service Recipient and Omni Tech is concluded.
  4. 3.4. Access to the Account may not last longer than the validity of the Agreement concluded between the Service Recipient and Omni Tech, on the basis of which the Service Recipient receives access to the Account.
  5. 3.5. Access to the Account’s functionalities and the Services is restricted and requires the provision of individual access credentials. Access to the Account is granted to Users by the Service Recipient.
  6. 3.6. The Service Recipient and Users are obliged to:
    1. 3.6.1. maintain the confidentiality of the access credentials received for the Account,
    2. 3.6.2. not disclose them to third parties, regardless of the form (e.g. orally, in writing, electronically),
    3. 3.6.3. not store access credentials in a manner that allows access by unauthorized persons;
    4. 3.6.4. secure the devices used to access the Account or Services in a manner that limits unauthorized access to the Account or Services as much as possible, including by using appropriate technological programs limiting the possibilities of unauthorized access to the Services or Account.
  7. 3.7. The Service Recipient bears full responsibility for all actions taken within the Account using the access credentials assigned to the Account, including the actions of Users and third parties to whom such credentials have been disclosed in violation of this provision.
  8. 3.8. Users are obliged to comply with the provisions of the Terms of Service and the security rules established by Omni Tech. The Service Recipient bears full responsibility for the actions of the User in connection with the use of the Services.
  9. 3.9. Unless exceptional circumstances arise or Users violate the rules set out in the Terms of Service, in particular the security rules, the decision on access to the Services or revocation of such access is made by the Service Recipient. In such cases, the liability of Omni Tech is excluded.
  10. 3.10. The Service Recipient and Users should not interfere with the operation of the system ensuring the provision of the Services, including using mechanisms and solutions that may negatively affect the functioning of the website or other Users. In the event of detecting the above violations committed by the User, Omni Tech is entitled, without warning, to block the User’s access to the Services, of which the User will be informed immediately.
  11. 3.11. Omni Tech does not guarantee that the content generated as part of the Services will be free from errors, compliant with the law, industry regulations, or suitable for the intended purpose.
  12. 3.12. Omni Tech does not provide legal, tax, financial or other professional advisory services as part of the Services.

4. TECHNICAL REQUIREMENTS. SERVICE SECURITY MANAGEMENT

  1. 4.1. The use of the Services is only possible when the Service Recipient meets the minimum technical requirements necessary for the proper functioning of services provided electronically. In particular, the following minimum technical requirements must be met:
    1. 4.1.1. access to the Internet;
    2. 4.1.2. use of a current version of a desktop or mobile web browser enabling the browsing of websites.
  2. 4.2. The Service Recipient meets the technical requirements necessary to use the Services at their own expense and on their own account.
  3. 4.3. Omni Tech shall not be liable for technical limitations on the part of the Service Recipient that prevent or hinder the use of the Services, in particular those resulting from non-compliance with the requirements set out in Section 4.1 of the Terms of Service.
  4. 4.4. In order to ensure data transmission security and protection during the use of the Services, it is recommended to:
    1. 4.4.1. use legal and up-to-date software,
    2. 4.4.2. use up-to-date antivirus software,
    3. 4.4.3. use encrypted connections (e.g. HTTPS),
    4. 4.4.4. regularly change passwords and not share access credentials with third parties,
    5. 4.4.5. use additional security measures ensuring login security (e.g. multi-factor authentication).
  5. 4.5. Omni Tech reserves the right to introduce changes to the technical requirements in the event of technological development of the Services or the need to ensure their security. Information about changes will be provided with appropriate advance notice in accordance with the procedure set out in Section 12 of the Terms of Service.
  6. 4.6. Omni Tech reserves the right to temporarily suspend the provision of the Services in the event of indications of a threat to security, technical infrastructure, or User data. A suspension may be implemented immediately, without prior notice, if the nature of the incident requires it. In the case of planned maintenance or security-related updates, Users will be informed with appropriate advance notice via e-mail notification, if technically possible.
  7. 4.7. Restoration of access to the Services will take place immediately after identifying, clarifying and removing the causes of the security incident. Omni Tech will take all possible measures to minimize the downtime of the Services. Omni Tech also reserves the right to conduct preventive activities, including security tests, which may result in brief unavailability of the Services.
  8. 4.8. Due to the need to carry out development, maintenance or IT system and infrastructure update work, Omni Tech strives to ensure access to the Services for 99% of the time on a monthly basis.
  9. 4.9. Omni Tech will inform the Service Recipient of the planned unavailability of the Services with appropriate, at least 3-day (three-day) advance notice, unless the limitation of the availability of the Services should take place without undue delay for reasons of security of the Services and User data.
  10. 4.10. The Service Recipient may report current issues related to the use of the Services via the e-mail address: [email protected].

5. INTELLECTUAL PROPERTY

  1. 5.1. All intellectual property rights to the solution and its elements, in particular to the source and executable code of the software, user interfaces, databases, graphics, graphic layouts, logos, trademarks, textual content, training materials, documentation and user manuals – belong exclusively to Omni Tech or third parties from whom Omni Tech has obtained the appropriate licenses or rights.
  2. 5.2. The use of the Services by the Service Recipient does not result in the transfer of any intellectual property rights. The Service Recipient only obtains the right to use the Services to the extent necessary to implement their functionality, in accordance with these Terms of Service and their intended purpose.
  3. 5.3. The Service Recipient undertakes that neither they nor the Users will take actions aimed at:
    1. 5.3.1. obtaining access to the source code of the website, its decompilation or reverse engineering,
    2. 5.3.2. copying, distributing, modifying, making available or using any part of the website or legally protected content without the prior written consent of Omni Tech.
  4. 5.4. It is prohibited to use elements of the website solutions (including page layout, design, graphics, interfaces, etc.) to create competitive solutions or services.
  5. 5.5. In the event of infringement of intellectual property rights belonging to Omni Tech or third parties, Omni Tech may revoke access to the Services with immediate effect and take appropriate legal steps, including pursuing compensation claims.
  6. 5.6. All trademarks, trade names, logos and other designations used within the Services constitute protected legal assets and may only be used with the consent of Omni Tech or authorized entities.
  7. 5.7. Content generated as part of the provision of the Services may be used by the Service Recipient in any manner, without restrictions as to scope, time, territory or purpose of use.

6. REMUNERATION AND PAYMENTS

  1. 6.1. Remuneration for the Services provided is determined on the basis of the current Price List. The Price List constitutes an integral part of these Terms of Service. A change in the Price List does not affect the remuneration for tokens ordered before its entry into force.
  2. 6.2. The Service is billed based on monthly token packages assigned to the project. The basic package is paid in advance for each commenced Billing Period of the Service provision (pre-paid).
  3. 6.3. In the case where the Billing Period is a month, the fee for the use of the Services is charged automatically, in advance, on the same day of each subsequent month that corresponds to the date of activation of the paid Service (e.g. if the Service was activated on March 12, subsequent charges occur on the 12th day of each month).
  4. 6.4. In the case where the Billing Period is a year, the fee is charged automatically, in advance, on the anniversary of the commencement of the use of the paid Service.
  5. 6.5. Omni Tech may allow the Service Recipient to use the Service free of charge for a specified trial period.
  6. 6.6. In the event of exhaustion of the token limit within the selected package, the Service Recipient may activate additional packages within the Additional Services in accordance with the Price List.
  7. 6.7. Unused tokens from the selected package or from additional packages do not carry over to the next Billing Period.
  8. 6.8. The Service Recipient is responsible for monitoring the token usage limits within the project.
  9. 6.9. Information about exceeding the relevant limit and the purchase of an additional package will be made available to the Service Recipient in the administration panel or in the form of an e-mail notification.
  10. 6.10. All prices listed in the Price List are net prices and will be increased by the tax on goods and services at the rate applicable on the date of invoice issuance.
  11. 6.11. In the event that payments are made through the Payment Operator, the Service Recipient, as the payer initiating the transaction, confirms that they authorize the Payment Operator to transfer the Service Recipient’s data related to this transaction to Omni Tech.
  12. 6.12. In the event that payments are made through the Payment Operator, they will be carried out in accordance with the regulations and policies made available by the Payment Operator. By using the services of the Payment Operator, the Service Recipient is obliged to accept the terms and conditions of payment services set out by the Payment Operator.
  13. 6.13. In the event of problems with collecting fees from the Service Recipient, Omni Tech may suspend access to the Services until the payment is settled, of which Omni Tech will notify the Service Recipient.
  14. 6.14. Invoices are issued in electronic form in accordance with the National e-Invoice System (KSeF) procedure, as specified by the relevant generally applicable legal provisions.
  15. 6.15. The Service Recipient’s e-mail addresses provided during Account registration will constitute the agreed e-mail addresses for invoice delivery in the event of a KSeF system failure, in accordance with the relevant generally applicable legal provisions.
  16. 6.16. Making the invoice available in the National e-Invoice System constitutes its delivery to the Service Recipient, subject to situations in which the invoice is delivered to the Service Recipient’s e-mail address in the event of a KSeF failure, in which case the date of invoice delivery will be the date of its sending by Omni Tech to the Service Recipient at the e-mail address provided during Account registration.
  17. 6.17. In the case of using the Payment Operator’s services, copies of invoices will also be made available to the Service Recipient through the Payment Operator’s system.
  18. 6.18. The Service Recipient may report issues related to invoice issuance via the e-mail address: [email protected].
  19. 6.19. In the event of the need to make a payment refund (e.g. in the case of an accepted complaint), the refund will be made through the same Payment Operator and to the same payment instrument from which the transaction was made, unless the law provides otherwise.

7. LIABILITY

  1. 7.1. Omni Tech exercises due diligence in order to ensure proper and uninterrupted access to the Services. Notwithstanding the above, Omni Tech shall not be liable for disruptions caused by:
    1. 7.1.1. force majeure,
    2. 7.1.2. actions of the Service Recipient and Users,
    3. 7.1.3. actions of third parties for which Omni Tech is not responsible,
    4. 7.1.4. failure by the Service Recipient to meet the minimum technical requirements specified in the Terms of Service,
    5. 7.1.5. temporary unavailability of the Services resulting from the need to carry out technical work.
  2. 7.2. Omni Tech shall not be liable:
    1. 7.2.1. in the event that the Service Recipient and Users use the Services in a manner inconsistent with the Terms of Service, applicable law or good practices,
    2. 7.2.2. in the event that the Service Recipient and Users provide false or outdated data,
    3. 7.2.3. for the manner in which payment services are provided by the Payment Operator,
    4. 7.2.4. for content generated as part of the Services and the consequences of its use by the Service Recipient; the Service Recipient bears full responsibility for the verification, modification and use of content generated as part of the Services,
    5. 7.2.5. for content and data entered, stored or processed by the Service Recipient in connection with the use of the Services,
    6. 7.2.6. in the event that the Service Recipient and Users lose access to the Account due to reasons on their side (e.g. loss of login credentials, failure to secure the device against unauthorized access).
  3. 7.3. The liability of Omni Tech is limited to actual damage, and in any case to twelve times the monthly Remuneration, according to the price list as of the date of conclusion of the agreement with the Service Recipient. Omni Tech shall not be liable for any lost profits, data loss or other property damage arising in connection with the use or inability to use the Services, unless the damage was caused intentionally.
  4. 7.4. Limitations of Omni Tech’s liability do not restrict the rights arising from mandatory provisions of law, in particular of the Civil Code.

8. TERMINATION OF THE AGREEMENT

  1. 8.1. The provision of the Services is of an indefinite nature.
  2. 8.2. The Service Recipient may terminate the Agreement under the following conditions:
    1. 8.2.1. The Service Recipient using the Services may terminate the Agreement at any time, with effect at the end of the current Billing Period;
    2. 8.2.2. Fees collected by Omni Tech are non-refundable, with the proviso that in the case where the Billing Period is a calendar year, the Service Recipient may terminate the use of the Services before the end of the Billing Period and request a partial refund of the fee for purchased additional packages for the remaining period until the end of the Billing Period, subject to payment of a fee corresponding to 50% of the fee due to Omni Tech for purchased additional packages for the period between the submission of the notice of termination of the Agreement and the end of the Billing Period.
  3. 8.3. Omni Tech may terminate the agreement for the provision of the Services with immediate effect in the event of significant grounds, in particular when:
    1. 8.3.1. The Service Recipient grossly or repeatedly violates the provisions of the Terms of Service despite being called upon to cease violations;
    2. 8.3.2. The Service Recipient uses the Services in a manner contrary to generally applicable law;
    3. 8.3.3. The Service Recipient undertakes actions that may endanger the security of Omni Tech’s IT systems;
    4. 8.3.4. random events occur that permanently prevent the provision of the Services;
    5. 8.3.5. The Service Recipient becomes subject to any sanctions, or any legal provisions would apply to the Service Recipient that would prevent Omni Tech from continuing to provide the Services to the Service Recipient.
  4. 8.4. Termination of the agreement for the provision of the Services does not release the Service Recipient from the obligation to pay the remuneration due for the period of service provision prior to the date of termination of the agreement.
  5. 8.5. Termination of the agreement for the provision of the Services requires the documentary form within the meaning of Article 77² of the Civil Code (e.g. e-mail, scan of a signed document).

9. COMPLAINTS

  1. 9.1. The Service Recipient has the right to submit a complaint regarding the Services, in particular in the case of:
    1. 9.1.1. improper functioning of the Account;
    2. 9.1.2. lack of access to the Services;
    3. 9.1.3. billing errors, in particular charges inconsistent with the Price List;
    4. 9.1.4. other irregularities related to the performance of the Agreement.
  2. 9.2. The Service Recipient may submit a complaint related to the provision of the Services via:
    1. 9.2.1. e-mail to the Omni Tech e-mail address: [email protected];
    2. 9.2.2. by post to the address of the Omni Tech registered office.
  3. 9.3. In the content of the complaint, the Service Recipient should include data enabling their identification for the purpose of informing them of the complaint resolution, i.e. name, surname, contact details. In addition, the complaint should indicate a description of the subject of the complaint, the date of the event constituting the basis for the complaint, and the Service Recipient’s demand in connection with the complaint submitted.
  4. 9.4. Omni Tech will resolve the complaint no later than within 14 (fourteen) days from the date of submission of the complaint. Omni Tech will inform the Service Recipient of the complaint resolution in a manner corresponding to the method by which the complaint was submitted.
  5. 9.5. If the data or information provided in the complaint requires supplementation, Omni Tech will request the Service Recipient to supplement it to the indicated extent before considering the complaint. The deadline for considering the complaint is renewed after the Service Recipient provides the data or information that required supplementation.
  6. 9.6. Omni Tech reserves the right to leave the complaint without consideration if the information provided by the User does not allow for its substantive examination.

10. APPLICABLE LAW. DISPUTE RESOLUTION

  1. 10.1. The provision of the Services by Omni Tech in accordance with these terms is governed by and interpreted in accordance with Polish law, unless mandatory provisions of generally applicable law provide otherwise.
  2. 10.2. In the event of a dispute arising from the use of the Services, the Parties undertake to seek its amicable resolution.
  3. 10.3. If a dispute arising from the Terms of Service cannot be resolved through negotiation, the dispute will be submitted to the court having jurisdiction over the location of Omni Tech’s registered office.

11. PERSONAL DATA PROCESSING RULES

  1. 11.1. Data required to execute transactions (including payment card data) are processed directly by the Payment Operator. Omni Tech does not have access to the full payment card data of the Service Recipient.
  2. 11.2. Omni Tech is the Controller of personal data of the Service Recipient being a natural person or of representatives, employees or associates of the Service Recipient being a legal entity or an organizational unit without legal personality (“Representatives”).
  3. 11.3. Personal data are processed by Omni Tech in the following scope: first name, surname, address, e-mail address, telephone number, fact of cooperation with the Service Recipient.
  4. 11.4. Omni Tech processes the personal data of the Service Recipient for the following purposes and on the following legal bases:
    1. 11.4.1. for the purpose of conclusion and performance of the agreement for the provision of Services – on the basis of Article 6(1)(b) of the GDPR;
    2. 11.4.2. for the purpose of fulfilling legal obligations incumbent on Omni Tech, including maintaining accounting and bookkeeping records – Article 6(1)(c) of the GDPR in conjunction with tax law provisions and the Accounting Act;
    3. 11.4.3. for the purpose of establishing, pursuing and defending claims, which constitutes a legitimate interest of Omni Tech in accordance with Article 6(1)(f) of the GDPR.
  5. 11.5. Omni Tech processes the personal data of the Service Recipient’s Representatives for the following purposes and on the following legal bases:
    1. 11.5.1. for the purpose of conclusion and performance of the agreement concluded between Omni Tech and the Service Recipient on whose behalf the Representative acts, including for the purpose of verifying the authorization to represent this entity when concluding the agreement and for ongoing contacts for the purposes of agreement performance, which constitutes a legitimate interest of Omni Tech in accordance with Article 6(1)(f) of the GDPR;
    2. 11.5.2. for the purpose of fulfilling legal obligations incumbent on Omni Tech, including maintaining accounting and bookkeeping records – Article 6(1)(c) of the GDPR in conjunction with tax law provisions and the Accounting Act;
    3. 11.5.3. for the purpose of establishing, pursuing and defending claims, which constitutes a legitimate interest of Omni Tech – on the basis of Article 6(1)(f) of the GDPR.
  6. 11.6. Personal data processed for the purpose of fulfilling legal obligations will be stored for the period during which the law requires data retention. Personal data processed for the purpose of conclusion and performance of the agreement for the provision of Services will be processed for the period necessary for its performance and settlement, which may in appropriate cases be extended by the period of limitation of civil law claims. Personal data processed on the basis of the legitimate interest of Omni Tech will be processed until an effective objection is raised or this interest ceases, e.g. data processed for the purpose of pursuing or defending against claims will be processed for a period equal to the limitation period of such claims.
  7. 11.7. The provision of data directly by the Service Recipient or their Representatives is voluntary, but necessary for the achievement of the above purposes.
  8. 11.8. Recipients of personal data are:
    1. 11.8.1. authorized Omni Tech personnel,
    2. 11.8.2. entities processing personal data on behalf of Omni Tech, on the basis of concluded entrustment agreements, for the fulfillment of the purposes for which such data are collected (in particular entities providing IT solutions and IT services and technical support, entities providing accounting and advisory services),
    3. 11.8.3. banks, couriers, postal operators,
    4. 11.8.4. entities authorized under the provisions of law.
  9. 11.9. Omni Tech does not intend to transfer personal data outside the European Economic Area.
  10. 11.10. In connection with the processing by Omni Tech of personal data, the following rights are available to the data subjects, the Service Recipient and their Representatives:
    1. 11.10.1. the right to request access to their personal data, their rectification, erasure or restriction of processing,
    2. 11.10.2. where the basis for the processing of personal data is a contract and the data are processed in an automated manner – the right to data portability,
    3. 11.10.3. where the basis for the processing of personal data is the legitimate interest of Omni Tech – the right to object at any time to the processing of personal data on grounds relating to the particular situation of the data subject,
    4. 11.10.4. the right to lodge a complaint with the supervisory authority, i.e. the President of the Personal Data Protection Office.
  11. 11.11. Omni Tech will not make decisions based solely on automated processing, including profiling, with respect to data subjects.
  12. 11.12. In order to exercise the rights of the data subject arising from the provisions of law, in particular the GDPR, the Service Recipient or their Representatives should contact Omni Tech using the contact details specified in Section 12.7 of the Terms of Service.
  13. 11.13. As a result of the Service Recipient’s use of the Services, there may be entrustment of data processing, including Personal Data, for which the Service Recipient is the Controller. Detailed information regarding data processing is set out in the Personal Data Processing Rules (https://omniresponse.pl/privacy-policy/#legalbases).

12. FINAL PROVISIONS

  1. 12.1. Omni Tech reserves the right to amend the Terms of Service, including changes to the Price List, arising in particular from:
    1. 12.1.1. changes in legal provisions applicable to the activities covered by these Terms of Service;
    2. 12.1.2. changes in the conditions of Service provision, in particular technical or technological conditions,
    3. 12.1.3. changes in the scope or type of Services provided,
    4. 12.1.4. the need to ensure security, data protection and prevention of abuses;
    5. 12.1.5. organizational and business changes.
  2. 12.2. Subject to Section 12.3, the Service Recipient will be informed of any change to the Terms of Service, including changes to the Price List, with appropriate advance notice (not less than 14 (fourteen) days) through the publication of a new version of these Terms of Service on the website and – if possible – by e-mail. Unless a longer period is indicated in the notice of the change to the Terms of Service, the amended Terms of Service shall be binding on the Service Recipient after the expiry of 14 (fourteen) days from notification of the change.
  3. 12.3. Omni Tech may introduce changes to the Terms of Service with immediate effect in the event that this is required by generally applicable legal provisions that prevent compliance with the 14-day (fourteen-day) notice period for the change.
  4. 12.4. A Service Recipient who does not accept changes to the Terms of Service has the right to terminate the agreement in documentary form before the date of entry into force of the changes. Failure to terminate means acceptance of the new version of the Terms of Service.
  5. 12.5. Changes to the Terms of Service do not affect rights and obligations arising before their entry into force, unless the law provides otherwise.
  6. 12.6. If any provision of these Terms of Service is found to be invalid or ineffective, the remaining provisions shall remain in force.
  7. 12.7. For any questions, comments, complaints and other information directed to Omni Tech, the Service Recipient may use one of the following forms:
    1. 12.7.1. by electronic means to the e-mail address: [email protected];
    2. 12.7.2. in writing to the address of the Omni Tech registered office.
  8. 12.8. For the purposes of electronic contact, it is considered that an e-mail message is effectively delivered at the time of its arrival at the Omni Tech mail server, provided that it was sent to the correct address and was not automatically rejected.